FAQs

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

It’s totally up to you, you can choose to create an account or simply checkout as a guest.

HOW MUCH IS SHIPPING?

We offer:  

  • Insured Standard Shipping $4.95 on orders inside the US
  • Insured Standard Shipping $5.95 on orders from rest of the world

DO YOU OFFER FREE SHIPPING?

We sure do…

We offer Insured FREE Shipping on orders over $100

HOW LONG DOES SHIPPING TAKE?

Less expensive shipping options give us ability to keep prices low and since our highly demanded stock is based all over the world - it usually takes 2-4 weeks for your package to arrive
If you order more than 1 items from our store, the items will come to you separately since we source different products from different locations. Don't be panic if you have missing items. These items will come in multiple packages. 

CAN I GET EXPRESS SHIPPING?

Yes! In most cases you can pay an additional fee for express shipping. Please contact us at hello@cothehouse.com with any inquiries regarding faster shipping.

WHO RUNS COTHE HOUSE AND WHERE ARE YOU LOCATED?

Founded since 1993 by a small group of friends, we started our journey with the goal to provide designers, artists and the innovators the essential tools and accessories at the best quality, best prices and excellent customer service. We're a passionate group based out of the United State.

WHERE DO OUR PRODUCTS COME FROM?

Cothehouse.com partners with merchants, artisans, and manufacturers from all over Asia and Europe. 

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

You can pay with all major credit cards through PayPal. We don't accept cash on delivery. 

WHAT IS YOUR RETURNS POLICY?

If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase. Please contact us at hello@cothehouse.com. We'll happily refund or replace your purchase :)

Our full detailed return policy can be found here.

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