Order Tracking

After you placing oder, we will give you a tracking number in 4-6 days. If you haven't received yours after 6 days, please contact us for supporting.

When the tracking number is available, you can track your order directly through our partner Carriers.

Carrier Access Link
USPS click here
DHL Express click here
EMS
click here

 

For some packages, please allow 2-4 days for your order to process. Be sure to add this duration to your shipping time estimates.

Cothe house works with manufactures and artisans around the world to find coolest creative items at the best prices. This means your orders are shipped from global areas - from Thailand, China, India, etc. However, we can make sure that you can track the order whenever you want on our tracking page. 
After processing, please allow 12-20 business days for delivery in the US and 15-30 business days for international orders.

If you order more than 1 items from our store, the items will come to you separately because this speeds things up! Don't be panic if you have missing items. These items will come in multiple packages. 

Return/Refund Information:

IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.

Shipping Policies

cothehouse.com is not responsible for tax and/or duty charges in your country that your order may incur. Customers will be accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. 

If the order arrives at your country and...

  • The customer refuses to accept the package;
  • No attempt is made in the country of destination to deliver the package; 

cothehouse.com reserves the right to abandon the package(s) and will not be responsible for any refund.

Need more info? Please see our FAQs page or contact us

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