Shipping & Returns

Shipping

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After your payment is verified, it may take up to 1-3 days to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday. We do offer free standard shipping on all orders.

Cothe house works with manufactures and artisans around the world to find coolest creative items at the best prices. This means your orders are shopped from global areas - from Thailand, China, India, etc. However, we can make sure that you can track the oder whenever you want on our tracking page. 
After processing, please allow 12-20 business days for delivery in the US and 15-30 business days for international orders.

If you order more than 1 items from our store, the items will come to you separately because this speeds things up! Don't be panic if you have missing items. These items will come in multiple packages. 

Please do not panic if it does not show up immediately! Normally the product will arrive a lot quicker, but we want you to be aware that this is out of control. 

 

Returns & Refund Policy

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1. Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can only return items if they are defective or damaged.

2. How to return

To complete your return, we require a receipt or proof of purchase, pictures prove that the items are defective or damaged. Please do not send your purchase back to the manufacturer. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To return your product, you should mail your product to: 2220 Meridian Blvd Suite #ABU243 Minden, NV 89423 USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

3. Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds on free items are not given. However, we give replacements on items lost while shipping. Replacements are sent up to you after 7 days processing when we receive your free items damaged proofs. 


4. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@cothehouse.com.

5. Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

6. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@cothehouse.com and send your item to: 2220 Meridian Blvd Suite #ABU243 Minden, NV 89423 USA

For more information do not hesitate to contact us at hello@cothehouse.com

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